We are looking for an Airline Customer Service Executive to join our team in Dumka. In this role, you will be the first point of contact for our passengers, helping them with their travel needs.

Key Responsibilities:
Assist Passengers: Help customers with inquiries about flight schedules, ticket bookings, and changes to their itinerary.
Provide Information: Communicate airline policies and procedures clearly to ensure customers understand their options.
Handle Complaints: Effectively manage and resolve customer complaints with patience and professionalism to maintain positive customer relations.
Process Transactions: Accurately process ticket sales, refunds, and exchanges, ensuring customers receive the correct services.
Coordinate with Team: Work closely with other departments to resolve issues and maintain a smooth flow of operations.

Required Skills and Expectations:
Solid communication skills are essential for addressing customer inquiries and complaints effectively.
A friendly and approachable demeanor is important to create a welcoming atmosphere for passengers.




Basic computer skills are required to manage bookings and process transactions efficiently.
Ability to work in a quick-paced setting, staying calm even during busy periods.
Team-oriented mindset, as collaboration with colleagues is necessary for optimal service delivery.

We welcome candidates with 0 to 1 year of experience who have completed at least the 10th grade. If you are passionate about customer service and enjoy helping others, we encourage you to apply.
Experience

0 - 1 Years
No. of Openings

61
Education

10th Pass
Role

Airline Customer Service Executive
Industry Type

Hotel / Travel / Airline / Hospitality
Gender

[ Male / Female ]
Age Limit

18 - 38 Yrs.
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office
Benefits include

Flexible Working Hours, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Mobile Allowance, Internet Allowance, Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

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