Job Title: Client Support Associate (Chat process)

Location: Vashi, Navi Mumbai (In office)

Experience: 1–2 Years

Type: Full time

About Grexa AI

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We’re funded, building rapid, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.

About the Role

We’re looking for a Client Support Associate to assist our customers in using the Grexa platform effectively and resolving any issues they may face.



This is a client-facing role that works closely with our Business Growth Team to ensure clients receive timely support, understand the platform’s capabilities, and derive maximum value from it.

You’ll be the first point of contact for our clients — helping them navigate the platform, troubleshoot concerns, and ensure a smooth experience.

Key Responsibilities
Deliver timely, accurate, and empathetic support across a high volume of chats and emails from clients
Assist clients in understanding platform features, workflows, and best practices. Educate clients on how Grexa can support their digital marketing efforts and business goals.
Troubleshoot application-related issues and coordinate with internal tech/product teams for resolution.
Document customer interactions clearly and thoroughly to ensure continuity, visibility, and accountability
Identify recurring concerns and share insights to improve product experience and support processes.
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📌 Client Support Associate Nashik (India)
🏢 Grexa AI
📍 India