Req ID:
NTT DATA strives to hire exceptional, cutting-edge and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a SAP Application Performance Manager to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Role - SAP Application Performance Manager
Specialization - IT operations, functional validation, and incident resolution for SAP O2C and TM modules on S4/HANA and global virtual workplace.
Responsibilities -
Own end-to-end analysis, debugging, and timely resolution of critical O2C and TM incidents to ensure zero business disruption.
Conduct deep-dive Root Cause Analysis (RCA) to establish definitive corrective and preventive action plans under ITSM/SLA governance.
Accountable for the functional validation of CI/CD changes, continuous regression testing, and cross-module integration testing.
Lead User Acceptance Testing (UAT), orchestrate key-user training, and drive hypercare support loops during recent rollout phases.




Drive high-priority functional incident calls, executing immediate operational workarounds to mitigate major system crises.
Convert incident trends into formalized problem tickets and feature requests, collaborating with product teams to prioritize backlog items.
Review and validate Functional Design (FD), Technical Design (TD), and automation test scripts during Knowledge Transfer (KT) checkpoints.
Retain, document, and scale SAP O2C-TM process knowledge within IT Operations by mentoring junior engineers and creating Knowledge Base (KB) articles.
Partner with internal IT Performance/Project Managers, ABI Business Stakeholders, and external vendor teams across global zones.
Lead functional validation cycles during major S4 HANA upgrades and scheduled system maintenance windows.
Requirements -
Bachelor's degree (Computer Science/Information Technology/Electronics & Communication/ Information Science/Telec

📌 Sap Application Performance Manager Bengaluru
🏢 NTT DATA Services
📍 Bengaluru