Customer Support Executive (Voice & Chat Process)

Location: Bangalore (In-Office Role)

Experience: 0–2 Years

What You'll Do

Support customers through voice calls, chat, and email channels.

Resolve customer queries with empathy, accuracy, and efficiency.

Manage customer tickets and collaborate with internal teams to ensure timely resolutions.

Deliver an exceptional customer experience while meeting defined SLAs.

Contribute ideas to improve customer satisfaction and internal processes.

What We're Looking For

~6 months–2 years of experience in customer support, customer success, or any customer-facing role.

~ Strong verbal and written communication skills in English.

~ Proficiency in Hindi, Tamil, Telugu, Malayalam or Kannada will be preferred.

~ Excellent problem-solving, multitasking, and customer-handling skills.

~ Ability to thrive in a fast-paced,



target-driven workplace.

Why Join Us?

Work across both Voice and Chat support functions.

Be part of a cooperative and rapid-growing team.

Gain exposure to customer operations, CRM tools, and process improvement initiatives.

Build valuable customer experience skills and accelerate your career.

Interview Process

Round 1: In-office interview (30 minutes)

Round 2: Assignment to be completed after successfully clearing Round 1

Round 3: In-office discussion with our General Manager (Cultural Fitment Round)

Note: The FRND team works 6 days a week , with one rotational day off .

If you're passionate about helping customers and creating meaningful experiences, we'd love to hear from you

📌 Customer Services Team Leader Bengaluru
🏢 FRND
📍 Bengaluru