The Role, in Plain Words Right now, one member from our team handles all of our customer care along with a dozen other things. As we grow, customer care needs a dedicated person who does it well and genuinely enjoys it. You will be the friendly, reliable voice customers reach when they call, message, or email HoneyVeda. Answer customer queries, complaints, or follow-ups across phone calls, WhatsApp, and email. Notice patterns like “the same complaint”, “the same question”, and flag them so we can fix the root cause.
You genuinely like helping people and you stay calm and warm even with an upset customer.
You communicate clearly in Gujarati (optional), Hindi, and English, speaking and writing since our customers use all three.
Nice to have, but not required: any earlier experience in customer support, a call centre, retail, or a D2C/e-commerce brand.