Job Description
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The Principal Global Process Governance Specialist is a highly skilled subject matter expert, responsible for managing the process of defining and communicating process governance procedures to support Global Business Services (GBS) process management, including standards, guidelines for setups and modelling.

This role may be required to coach and mentor current or less experienced members of the team in the area of GBS process management and governance.What you'll be doing
Key Responsibilities:
Designs process documentation standards and guidelines. Hands on experience in Process mapping, Salesforce, BPM, Signavio
Leads on the simplification and improvements in efficiency in the processes used to review,



approve and track process changes and procedural document modifications. Ensures compliance to standards with regards to process change management and procedural document quality. Designs and implements training and communication strategies on process governance standards and change management processes. Partners with GPO and GBS business partners to document and maintain various process documentation including process taxonomy, process maps, SOPs. Responsible for reviewing documentation at periodic intervals with the GPOs and GBS service providers to ensure completeness and updates for any changes. Responsible for reviewing process change proposals from GPOs prior to presentation to Process Change Committee and, post approval from the committee, review project plans, track progress and appropriate effectiveness checks are in place for post implementation. Plans the review of process documentation for SOX complianc

📌 Principal Global Business Services Process Special Bengaluru
🏢 NTT Data
📍 Bengaluru