Description
Our Managed Services Team at Sprinklr is responsible for driving product retention, consumption, adoption and growth across a global portfolio of customers. We believe that listening and developing a deep understanding of each customers’ objectives, together with the application of purpose-built solutions to address those requirements at scale, is the winning formula for long term success and growth of the business.
Responsibilitie
Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.
• Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.
• Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, perks and value propositions.
• Analyze and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell.
• Act as day-to-day contact for stakeholders in brand, agencies and for System
Administrators.




• Assist world’s leading brands and their agencies in seamlessly building social media campaigns & process-flows mapped to their business needs, through Sprinklr.
• Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases andfunctionalities are fulfilled.
• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
• Proactively identify opportunities to improve operational efficiencies and find suitableentities which could advantage from utilising AI to drive greater ROI.
• Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders.
• Capture development areas for product improvement and collaborate with product managers and engineering for necessary correc

📌 Sr Managed Services Consultant Gurugram
🏢 Sprinklr
📍 Gurugram