Job Role: Process Expert - UK/Lloyds Insurance - Claims function
Must have worked in Lloyds market and should be well versed with Broker, Syndicate, Consortium, MGA workflows. Thorough understanding on ECF/Class Claims Settlement and reviewing IMR and CM & TA messages.
Job Description:
Understand the UK/Lloyds Insurance/ Claims function end to end.
FNOL & SNOL
Settlement
Document Management
Should have a basic understanding of the insurance policy and Claim life cycle.
Must have knowledge of end-to-end Lloyd’s broking process
Must have good knowledge of insurance terms premium, deductibles, claim etc
Valuable written and verbal communication, and a team player
Robust analytical skills
Analyses and synthesizes information/makes decisions based on policies.
Responsible and dedicated to meet the clients’ expectations.
Prioritizes tasks in order of importance.
Register and set up new claims in core systems (e.g., ECF, CLASS , internal claims platforms) (Preferred)
Perform initial validation of claim documentation (FNOL, policy, endorsements, bordereaux)




Support claim lifecycle activities including updates, diary management, and status tracking
Handle NIGO (Not in Positive Order) cases by identifying data gaps and coordinating with brokers/underwriters
Processing Experience on Eclipse (Preferred)
Experience in working with Lloyds brokering organization (Preferred)

Key Responsibilities:
Review requests of FNOL thoroughly of different LOB’s receives from client
Liaise with brokers, coverholders, TPAs, and syndicates for information gathering and follow-ups
Work closely with XIS/XCS processes for claims agreement and settlement support
Assist in processing and reconciliation of bordereaux and claim movements
Verify coverage and other details from policy document if the received claims is a legitimate one
Highlighting data concerns like missing/incomplete data to the claim examiners
Record claim information in system and generate un

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