Be a part of our mission! As a world leader in creating comfortable, sustainable, and productive climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies (https://www.tranetechnologies.com/) , and through our businesses including Trane® (http://www.trane.com/index.html) and Thermo King (http://www.thermoking.com/na/en.html) , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits (http://careers.tranetechnologies.com/global/en/benefits) designed for you to Thrive at work and at home. We boldly go. **Where is the work:** Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. + Tracking quality hot jobs on daily basis and preparing effective solution to end users. + Reporting quality issues with necessary data and PCA to both factory and regional technical support team and obtain appropriate solution.
+ Continuous engagement with factory quality teams to improve quality + Imparting training to key account customers across India + Technical support to teams across India (on-site & Virtual) + On site intervention during escalations to resolve major issues. + Meeting customers during conflict situations to explain issues technically. + Service alert from API - dissemination to all teams time to time. + Continuous follow up with teams for epidemic quality issues in OEM components for cut-off dates monitoring + On the job training teams during major overhauls/interventions at site. + Training of service team, Customer consultants and sales teams across India + Monitoring & reporting COPQ - Discussing the same with API on monthly meeting - Europe team during quarterly SCC + Coordinating & partnering with local drive OEMs for warranty and out of warranty service supports + Guiding the local service vendors and suppliers about SOP & Trane standards + Arranging local OEM trainings to Service team + Ready/Willing to travel across India & SAARC based on need. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.