This role sits at the heart of Cognizant's strategic engagement with one of the world's leading enterprise technology companies. As a Principal Technical Lead, you will represent the highest level of ITSI expertise within our delivery team - with direct client visibility and significant influence over platform outcomes. **About the Role** We are looking for a Principal Technical Lead to own critical ITSI escalations, drive platform optimisation, and lead a team of engineers delivering outstanding service intelligence outcomes. This is a senior role for a technically exceptional individual who can operate at both the strategic and hands-on level. **What You Will Do** + Lead resolution of critical ITSI escalations with end-to-end ownership and high customer satisfaction + Provide hands-on technical guidance to Senior Engineers and Tech Leads for complex KPI failures, service health degradation, and event correlation issues + Conduct advanced RCA using ITSI diagnostic data, logs, and performance metrics; deliver actionable insights and preventive solutions + Collaborate directly with enterprise customers to drive incident resolution and improve platform adoption + Oversee ITSI optimisation initiatives including KPI tuning,



service modelling, and dashboard performance + Validate product updates, patches, and enhancements; align with real-world use cases and operational needs + Deliver and enhance technical training programs based on product changes, RCA learnings, and field trends + Mentor engineers and conduct knowledge-sharing sessions to improve troubleshooting efficiency **What You Bring** + Deep expertise in KPI design, service modelling, episode review, and event aggregation + Strong SPL and search optimisation knowledge + Experience with Python and Shell scripting for automation + Prior experience in a technical leadership or managerial role + Splunk Certified Admin and Splunk ITSI Certified Admin (Legacy preferred) **Technical Skills** Splunk ITSI · SPL · AWS/Azure/GCP · Python · Shell Scripting · Linux Cognizant is an equal chance employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

📌 Principal Technical Lead - Splunk IT Service Intelligence (ITSI) (Bengaluru)
🏢 Cognizant
📍 Bengaluru