This role is part of Cognizant's engagement with one of our most strategic global technology clients - a world leader in enterprise networking, cybersecurity, and observability platforms. You will be part of a team responsible for ensuring seamless incident management operations at enterprise scale. **About the Role** We are seeking a Splunk On-Call Engineer to provide responsive, high-quality incident management and technical support using Splunk On-Call (VictorOps). This is a customer-facing role that requires strong communication skills, solid technical fundamentals, and a proactive, improvement-driven mindset. **What You Will Do** + Act as primary point of contact for assigned cases from the queue + Analyse and diagnose issues to determine root cause and potential solutions + Replicate and reproduce issues in test environments for validation + Support integration with monitoring and alerting tools + Collaborate with internal teams for technical assistance and escalation + Create and update knowledge base articles for new scenarios identified during troubleshooting + Participate in technical training sessions to stay current with product and process updates **What You Bring** + Hands-on experience with Splunk On-Call (VictorOps) or similar incident management tools + Experience with incident management and on-call support models + Knowledge of Linux, SQL, and networking fundamentals + Basic understanding of monitoring tools, log analysis, and cloud platforms (AWS/Azure/GCP) + Familiarity with ITSM tools such as ServiceNow or JIRA + Strong written and verbal communication skills + Customer-handling experience in a support environment **Technical Skills** Splunk On-Call (VictorOps) · Splunk Platform · Prometheus · Grafana · Linux · AWS/Azure **Preferred Skills** SPL · Python/Shell Scripting · SSO/SAML/OAuth/SCIM · PingFederate · Incident Workflow Automation Cognizant is an equal chance employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.