**The Role:** We are looking for a visionary **Custody Billing Product Head** to lead the strategic development and delivery of digital billing experiences and data products for our Custody clients. As a key member of the **Custody** **Business Services** team, you will shape the future of Custody Billing by leveraging **AI and advanced digital solutions** to enhance client satisfaction, operational efficiency, and commercial outcomes. You will own product strategy end-to-end, drive decisions through data-driven insights, and embed AI tools as a core part of your team's daily workflow - from ideation and prototyping through to JIRA generation, code review, and insight synthesis. You are a passionate change agent with deep expertise in Custody billing operations, settlement, safekeeping, corporate actions, and asset servicing. **Responsibilities:** + **Strategic Billing Product Leadership:** + Define and champion the strategic vision for Custody Billing products + Act as the **authoritative voice of the Custody client** for billing, translating complex business needs and regulatory requirements into a clear, prioritized, outcome-driven product roadmap + Identify and advocate for opportunities to leverage Citi's institutional scale through innovative digital and data-driven billing products + **End-to-End Product Lifecycle Management:** + Oversee the **full lifecycle** of digital billing and billing-related data products - from discovery and design through to launch, adoption, and continuous improvement + Apply advanced Digital Product Management best practices including **OKR-driven prioritization** , continuous discovery, agile delivery, and iterative development + **Ownership of Billing Data Products:** + Define, govern, and continuously evolve billing data assets as first-class products + Establish clear data consumers, SLAs, data quality standards, comprehensive data lineage, and robust access controls + Champion a "data-as-a-product" mindset - ensuring Custody billing data is discoverable, reliable, valuable, and consumable by both internal stakeholders and external clients + **Strategic AI Integration for Billing:** + Lead the integration of AI tools throughout the billing product development workflow, including agentic AI,



LLMs, and AI-assisted SDLC tooling + Drive adoption of AI across the Custody Data & AI team to compress time-to-market and significantly improve the quality and accuracy of billing output + Leverage AI to accelerate research, prototyping, requirements generation, and JIRA story creation + **Operational Excellence and Continuous Improvement:** + Foster a culture of continuous improvement - implementing effective processes and reducing time-to-market for billing features + Proactively identify and resolve issues through thorough root cause analysis + Utilize billing data and AI-generated insights to inform prioritization, measure product impact, and optimize billing operations + Develop and implement robust risk and control frameworks specifically for billing processes, ensuring diligent management and mitigation of processing risks. **Qualifications:** + **Experience:** 15+ years in senior product leadership within Custody or complex Financial Services billing environments + **Digital Product Leadership:** Demonstrable track record as a Digital Product Head - outcome-oriented, agile, and strategic, owning products end-to-end + **Billing Data Products:** Proven ability to define and manage complex billing data as a product - data contracts, quality frameworks, lineage, and consumer-centric design + **AI & Digital Transformation:** Track record of developing and deploying AI/ML-forward solutions specifically tailored for billing challenges + **Product Development Leadership:** Experience leading full product development lifecycle with OKR-driven roadmaps, agile delivery, and continuous discovery + **Global Leadership:** Ability to manage multiple billing products and workstreams across a complex, global, matrixed organization + **Analytical Acumen:** Strong analytical and problem-solving skills; uses billing data,



product metrics, and AI insights to drive strategic decisions + **Communication & Influence:** Exceptional verbal, written, and relationship-building skills; able to influence senior internal and external stakeholders globally + **Thought Leadership:** Demonstrated thought leadership through industry events, publications, and articles in digital product management, data, and AI within Financial Services + **Process Optimization:** Proven ability to optimize billing processes, balancing strategic vision with meticulous operational detail **Education:** + Bachelor's / University degree required. + Master's / MBA (preferred). ------------------------------------------------------ **Job Family Group:** Product Management and Development ------------------------------------------------------ **Job Family:** Product Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

📌 Director - Custody Billing Product Head (Investor Services - Custody) (Pune)
🏢 Citigroup
📍 Pune