+ Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department. + Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department. + Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies. + Equip with company's products and services knowledge. + Liaise with other functional department to ensure on time order fulfilment + Provide timely & accurate stock status & feedback to Customers. + Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers. + Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and productive manner. + Escalate all Product Complaints to the relevant people in the Quality organization. + Ensure accurate SAP master data relating to order entry, such as customer master,



pricing condition and customer material information record are well-maintain at all time. + Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws. + Ensure Statutory Compliances are adhered to. + Help in Statutory Audit. + Proper e-filing & recordkeeping of all documents related to order processing. **MINIMUM REQUIREMENT** **Education Level** **Major/Field of Study** Bachelor's Degree Graduation **MINIMUM WORK EXPERIENCE** **Experience** **Experience Details** Minimum 3 years of experience Should have at least 3 years of working experience in customer service; order processing, (O2C) **ESSENTIAL SKILLS AND ABILITIES** + Customer order process and SAP/ERP knowledge. - SD module + Good communication skills with fluent in English + Computer literate with good knowledge of using MS Excel + Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure

📌 Senior Executive II (Gurugram)
🏢 Fresenius Medical Care
📍 Gurugram