About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: , Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-cantered teams and cutting-edge tech, data, and analytics. We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers. This is a pure customer service role with no sales components.



The ideal candidate should have robust communication skills and a passion for delivering exceptional customer experiences.

Handle inbound customer calls and provide prompt, accurate, and courteous support.

Provide information related to products, services, or general inquiries.

Follow standard operating procedures and maintain quality and compliance standards.

Meet process KPIs such as call quality, customer satisfaction, and schedule adherence.

Education: PG / Graduate / Undergraduate / HSC / SSC

Ability to work in US rotational shifts. (Basic computer navigation and typing skills.

Good verbal English communication skills

US shift exposure and international customer service experience.

~ Qualified training and career progression prospects.

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