Position: Customer Relationship Manager Location: Mumbai ( Andheri East )
Department: Converge by COWRKS
Payroll : JLL
Direct Reporting Manager: Converge Campus Operations Manager with a parallel reporting to Converge Deputy General Manager/Converge General Manager
Job description:
Roles and responsibilities
A progressive skilled with solid experience in catering sales, events and F&B; sales including amenities and services.Experience of handling Room and F&B; sales is an added advantage. The desired candidate is expected to have at least 8 years of experience of working in hotels overlooking sales operations in banquets/ catering, events and other F&B; related areas. The ability to build and maintain robust client relationships is imperative.
Summary
Functions as the single point of contact for all tenant and tenant employee-related strategic matters on the campus. Leads the direct reports and liaises with the leadership team, along with corporate leadership and cross-functional teams to ensure smooth operations and management of the Campuses.
This role guarantees that engagement activities and revenue strategies are aligned with the Converge vision and standards by embodying the brand and prioritizing the needs of tenants and tenant employees. It aims to enhance tenant satisfaction, increase revenues, and optimize financial performance while cultivating positive relationships with landlords and tenants. Furthermore, it involves devising and executing city/region-wide strategies to deliver products and services that exceed expectations.
Core Work Areas:
Tenant Experience
Weekly in-person meetings with tenants and their employees to enhance engagement and curate amenities and activations that motivate employees to return to the office.
Accountable for conducting the tenant engagement survey and will be responsible for the scores achieved during the survey by a third party.
Utilize this data to develop trends and insights that will drive continuous i