Role Overview We are hiring an Account Manager (SMB) to manage and grow a portfolio of existing customers at MyOperator. You will act as a trusted advisor to SMB clients , helping them maximize value from MyOperator’s communication platform (WhatsApp API, IVR, AI bots).

MyOperator is a Business AI Operator redefining customer communication through a unified platform that integrates WhatsApp, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions like verified WhatsApp Business API, call management, campaign management, and GenAI-powered chatbots and voicebots. Renowned for its ease of use and customer experience excellence, the platform is highly rated across various review platforms.

Own a portfolio of 50–150 SMB accounts with complete revenue responsibility
Achieve revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio)
Proactively identify churn risks and implement retention strategies




Ensure high CRM hygiene (Zoho/HubSpot/Salesforce) and accurate forecasting
Coordinate with support/product teams for issue resolution and account growth

SMB clients across Real Estate, Education, Healthcare, E-commerce, and Services
1–3 years of experience in Account Management / Customer Success / B2B Sales
~ Experience in renewals, upselling, or revenue ownership (not just support)
~ Experience using CRM tools (Zoho, HubSpot, Salesforce)
~ Basic data handling skills ( Excel, reporting, tracking metrics )

Experience in CPaaS / SaaS / Communication platforms
Prior experience managing high-volume SMB accounts
Exposure to customer lifecycle management (onboarding → renewal)

Candidates from pure B2C / retail / showroom sales backgrounds
Profiles limited to customer support with no revenue ownership
Candidates without exposure to CRM tools or account tracking

📌 Digital & Data Executive Delhi
🏢 MyOperator
📍 Delhi