Key Responsibilities:
Order Processing: Assist in timely and accurate processing of sales orders, ensuring all details are correctly entered into the system.
Documentation: Prepare and maintain essential sales documents such as sales orders, customer POs, contracts, and shipping documents.
Data Entry: Maintain and update customer data in the CRM/ERP system. Create sales orders, proforma invoices (PI), and order intimations from customer purchase orders.
Communication: Coordinate with the sales team to ensure effective communication with customers, handling inquiries and providing necessary information.
Sales Support: Provide administrative assistance to the sales team, including preparing reports, sending sales order confirmations and PIs to customers, and notifying production of order details.
Inventory Management:
Monitor and manage inventory levels to ensure product availability and coordinate with relevant departments as needed.
Customer Relations: Support customer satisfaction by promptly addressing concerns and resolving issues, particularly for OEM-related queries.
Reporting: Generate and analyze sales reports to identify trends, prospects, and areas for improvement.
Coordinate the implementation of CRM policies and ensure compliance across teams
Manage and maintain accurate CRM entries and customer records
Provide back-office support to the sales and customer service teams
Generate actionable reports from CRM and other systems to support decision-making
Follow up on assigned actions and ensure timely closure of tasks
Skills Required:
Through with Excel, PowerPoint, Word.
Valuable communication skills.
Experience on CRM or any ERP is an added advantage.