Understanding Digital Partner Requirements: Collaborate with internal stakeholders to grasp digital partners’ needs and work on customer-centric API development.
Digital Partner Onboarding: Lead the onboarding process through seamless API integration.
Competitor Benchmarking: Analyze customer journeys on competitive platforms and implement best practices for enhancing user experience.
Process Documentation: Prepare and share standard operating procedures (SOPs) with internal teams for process alignment for the program.
Requirement Documentation: Document partner requirements and create change requests (CRs) for technical development for recent product into existing systems.
UAT and Integration: Push for system integration, launch User Acceptance Testing (UAT), and ensure testing within the defined timelines (TAT).
Stakeholder Engagement:
Engage with internal teams to align on project prerequisites and share detailed insights into partners’ requirements.




Provide end-to-end support to internal and external stakeholders, ensuring smooth business operations.
Process Management:
Identify, design, and implement necessary workflows and processes to ensure smooth customer journeys.
Coordinate approvals with underwriting, operations, and other internal stakeholders for product launches.
Gap Analysis:
Address and resolve any escalated by partner issues in a timely manner
Identify and address process gaps during product launch and ensure timely resolution within TAT.
Innovate and develop recent processes and systems aimed at automation and the digitization of business operations.
Business Prioritization: Maintain a balanced approach to prioritize business needs efficiently.
Reporting & MIS: Generate reports and track business parameters to ensure performance visibility.

📌 Senior Manager Digital Business Group Maharashtra
🏢 HDFC ERGO General Insurance
📍 Maharashtra