About the Role

We are looking for a highly driven and experienced Operations Manager to lead and strengthen operational excellence across our large format retail stores for our brand BASICS by HASBRO CLOTHING (P) Ltd.

The role requires strong leadership, process ownership, execution focus, and the ability to manage multi-territory retail operations effectively.

The ideal candidate will act as the operational anchor for the business by ensuring continuity, driving execution, monitoring store performance, and coordinating seamlessly with field and HO teams.

Key Responsibilities
Ensure strict adherence to company SOPs and operational standards across stores
Lead daily operational review calls with Territory Managers, Team Leaders, and Cluster Managers
Monitor store performance, attendance, escalations, Zero Sales Day (ZSD), and operational compliance
Handle staff issues, manpower deployment, and field escalations
Act as the operational SPOC during Business Head travel
Coordinate with HO and field teams for smooth operational execution
Drive discipline,



execution excellence, and action closure across territories
Conduct regular operational audits and reviews
Ensure business continuity and smooth store functioning across regions
Support recent store operations and operational stabilization

What We’re Looking For
8–12 years of experience in Retail Operations / Territory Management
Prior experience in Large Format Retail Operations is mandatory
Exposure to handling multi-territory operations preferred
Robust people management and escalation handling skills
Excellent communication, coordination, and analytical abilities
High ownership mindset with robust execution focus
Ability to travel and manage operations during leadership movements
Strong understanding of retail SOPs, process management, and store operations

Preferred Skills
Leadership & Team Management
Retail Operations Management
SOP & Process Excellence
Store Performanc

📌 Operations Manager Chennai (India)
🏢 HASBRO Clothing
📍 India