Key Responsibilities:
Set up users (learners/faculty) for various learning products across business verticals.
Manage complex client queries involving contracts, pricing models, order discrepancies, billing/invoice resolution, and credit processing.
Ensure timely and accurate usage and revenue reporting by coordinating reminders, confirmations, and reconciliations with clients.
Lead or support enablement sessions to ensure clients use HBP products effectively and get full value.
Leverage AI tools in day-to-day operations to enhance productivity, streamline workflows, and minimize manual errors.
Proactively identify process gaps and inefficiencies; collaborate with cross-functional teams to implement automation and improvement initiatives.
Analyze data related to usage, revenue, and support volumes to identify patterns and share actionable insights with business stakeholders.
Maintain and update process documentation; ensure all tasks adhere to established SLAs and quality standards.




Support onboarding and training of recent associates; act as a knowledge resource for peers.
Actively participate in AI-readiness initiatives and training sessions to continuously enhance team capabilities and adapt to evolving technology.

Qualifications & Skills:
Master's degree in Business Administration, Marketing, or a related field.
3–5 years of experience in a sales support, customer success, or operations role, preferably in a B2B or education technology setting.
Robust communication skills with the ability to handle client escalations and internal coordination.
Proficiency in Microsoft Office Suite with advanced Excel skills (pivot tables, lookups, dashboards).
Detail-oriented and quality-driven with solid analytical and problem-solving abilities.
Proven ability to manage multiple tasks and priorities with minimal supervision.
Familiarity with tools like Salesforce, Zendesk, Excel-based automation , or BI tools is an advantage.
Exposure to or wi

📌 Sales Support Specialist Gurugram
🏢 Harvard Business Publishing
📍 Gurugram