About RAHO
Founded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, Raho Hospitalities is committed to bridging the gap in quality accommodation options in non-urban destinations such as Coorg, Ooty, and Gokarna. We focus on delivering memorable, high-quality vacation experiences through thoughtful hospitality and exceptional guest service.

Title: Guest Service Representative (Full Time)
Location: Bangalore, India
Experience: 1+ year experience in the hospitality industry, candidates with a psychology background are welcome to apply

Work Hours
In-office: Monday to Friday, 10:00 AM – 6:00 PM
Post-office availability: On-call support between 6:00 PM – 9:00 PM (approximately 1 hour, depending on guest needs)

Role Overview
The Guest Service Representative plays a critical role as the first point of contact for our guests. This role is responsible for building solid, long-lasting relationships with guests by providing timely, empathetic, and effective support across multiple communication channels. At RAHO,



guests come first—and this role is key to ensuring a smooth, delightful, and memorable stay experience.

Key Responsibilities
Communicate with guests via phone, email, chat, and OTA’s
Respond to all guest inquiries within 15 minutes (TAT)
Provide accurate and knowledgeable information on rooms, pricing, availability, food, and services
Ensure guest satisfaction ratings of 9 and above
Proactively upsell food and service bundles to meet acceptable sales benchmarks
Be virtually available to guests throughout their stay for support and assistance
Actively listen to guest concerns and resolve issues promptly and professionally
Handle guest complaints with empathy, ownership, and solution-oriented thinking
Coordinate closely with on-ground operations, housekeeping, and kitchen teams to meet guest needs
Maintain detailed records of guest interactions, feedback, and complaints
Extract insights from guest feedback and share them

📌 Guest Service Representative Bengaluru
🏢 Raho Hospitalities
📍 Bengaluru