Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Service Delivery Client Engineering - Remote Engineer (L1) is an entry level engineering role, responsible for providing a qualified remote technical support service to clients by proactively identifying and resolving technical incidents and problems.

This role makes use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.What you'll be doing
Key Responsibilities:




Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing. Provides prompt and effective troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations. Resolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications. Addresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices. Utilizes appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains. Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems. Documents

📌 Service Delivery Client Engineering Bengaluru
🏢 NTT Data
📍 Bengaluru