Details:
Role Overview: Manage incident management processes to ensure effective resolution and minimal business impact.
Key Responsibilities:
Oversee incident management lifecycle (identification to closure).
Act as the central communication point for incident-related updates.
Handle major incident bridges, coordinating communication among stakeholders during critical incidents.
Assess and prioritize incidents based on impact and urgency.
Lead post-incident reviews to identify root causes and improvements.
Maintain accurate incident records and provide performance reports.
Identify and implement process improvements for incident management.
Build relationships with stakeholders and communicate status updates.




Manage high-impact incidents and develop response plans.
Ensure compliance with regulatory and organizational policies.

Details:
Requirements:
Bachelor"s degree.
3+ Years of experience in incident management or IT service management.
Solid understanding of ITIL principles.
Excellent communication and problem-solving skills.
Robust interpersonal skills for collaboration across teams.
Familiarity with incident management tools (e.g., ServiceNow, JIRA, Remedy).
Relevant certifications (ITIL) preferred.

📌 Incident Controller I Noida
🏢 Stefanini Group
📍 Noida