**About us** **Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.** **This role is ideal for an engineer with hands-on Genesys Cloud CX experience and exposure to full stack or front-end development.** **We are looking for an** **L4 Engineer** **with** **2-3 years of experience** **in Genesys Cloud CX and contact center engineering. The role requires hands-on experience with** **Genesys Cloud CX Architect flows, IVR configuration, SIP, telephony trunks, call routing, and API integrations** **.** **Responsibilities** **Design, configure, and support** **Genesys Cloud CX Architect flows** **, including IVR menus, call routing, prompts, queues, transfers, and error handling.** **Support** **telephony configurations** **including SIP, trunks, DID/DNIS, ANI, and call flow troubleshooting.** **Debug Genesys Cloud CX, telephony, API, and integration issues.** **Build, debug, and support APIs, services, integrations, or UI components.** **Write unit tests, integration tests, and basic test plans.** **Support production issues, root cause analysis, documentation, and continuous improvement.** **Work with product, operations, and engineering teams to deliver reliable contact center solutions.** **Support migration of Genesys Cloud CX IVR flows to** **Voice Assistant / conversational self-service** **capabilities, as needed.** **Required Qualifications** **B.Tech / B.E. or equivalent 4-year degree** **in Computer Science, IT, Electronics,



Telecommunications, or related engineering field.** **2-3 years of engineering experience** **.** **Must have hands-on Genesys Cloud CX experience** **, including Architect flows, IVR, call routing, queues, prompts, and telephony.** **Positive understanding of** **SIP, trunks, DID/DNIS, ANI, and contact center call flows** **.** **Programming experience in one or more of the following:** **Java, Node.js, Python, JavaScript, TypeScript, HTML, CSS, React, Angular, or Vue.js** **.** **Good understanding of** **data structures and problem-solving fundamentals** **.** **Experience writing, debugging, and testing APIs or application components.** **Basic understanding of REST APIs, JSON, authentication, error handling, logging, and production support.** **Preferred Qualifications** **Experience migrating** **Genesys Cloud CX IVR to Voice Assistant, bot, or conversational AI platforms** **.** **Exposure to Genesys Cloud APIs, data actions, integrations, OAuth clients, or webhooks.** **Knowledge of** **CI/CD pipelines** **.** **Knowledge of** **Terraform or infrastructure-as-code concepts** **.** **Familiarity with Agile delivery, monitoring, alerting, and operational support.** **Success Behaviors** **Own assigned work and deliver with quality.** **Ask questions, learn quickly, and apply feedback.** **Collaborate effectively with peers and partner teams.** **Troubleshoot issues systematically and communicate risks early**

📌 Engineer (Bengaluru)
🏢 Target
📍 Bengaluru