Location: Rewari, Haryana, India
The Sr. Assistant, Quality Control is responsible for managing customer complaint handling, investigation coordination, customer communication, audit support, and customer quality-related documentation. The role serves as a key customer interface, ensuring timely resolution of customer concerns, effective communication of investigation outcomes, and compliance with quality and regulatory requirements. Working closely with Quality, Operations, Commercial, and global cross-functional teams, the position supports customer satisfaction, audit readiness, continuous improvement initiatives, and overall quality excellence.
What you will get
An agile career and agile working culture. An inclusive and ethical workplace. Compensation programs that recognize high performance. Opportunities to collaborate with global cross-functional teams. Ongoing learning and professional development prospects. Our full list of global advantages can be found here: . What you will do




Acknowledge customer complaints within defined turnaround timelines and ensure prompt response to customers. Coordinate with customers to obtain additional information required for complaint investigations. Collaborate with lead investigators and subject matter experts to facilitate complaint investigations and resolution activities. Prepare preliminary and final customer complaint investigation reports in accordance with internal procedures and timelines. Communicate investigation findings, conclusions, and corrective actions to customers in a professional and timely manner. Ensure appropriate CAPA initiation and follow-up with responsible stakeholders after complaint investigations. What we are looking for
Bachelor’s degree in Biotechnology, Life Sciences, Pharmacy, Chemistry, Engineering, or a related scientific discipline. Experience in customer complaint management, customer quality, customer service, quality assurance, or related functions within pharmaceutical, healthcar

📌 Sr Assistant, Quality Control Haryana
🏢 Lonza
📍 Haryana