Job Description - Lead IT Infrastructure Support & Operations
Location: Bangalore
About the Role
We are seeking a visionary and highly-motivated candidate to lead our IT Infrastructure Support
& Operations Team with a solid emphasis on strategic partnership and team empowerment.
The ideal candidate is a dynamic leader with a robust technical background, exceptional
communication skills, and a proven ability to build, mentor, and hands-on with day to day
nuances.
Your Mission
Your mission is to elevate the IT Infrastructure and support function from a cost center to a
strategic pillar of our organization. You will build and lead a team that doesn't just respond to
issues but proactively anticipates business needs. You will be the force behind a world-class
technology environment that empowers every employee to do their best work, drives innovation,
and secures our position as a leader in the FinTech space.
Key Areas of Accountability
Strategic Technology Leadership
● IT Strategy & Alignment: Collaborate with senior leadership to develop and execute a




forward-looking IT strategy that anticipates business needs and aligns directly with
organizational goals.
● Innovation & Future Vision: Stay on the cutting edge of emerging technologies and
industry trends to drive innovation and identify new opportunities for growth and
efficiency.
● Vendor Partnership: Transform vendor relationships into strategic partnerships, ensuring
services not only meet but exceed our organizational needs and defined contractual
obligations.
● Leadership Representation: Publish IT metrics and represent the IT function in
leadership and related IT committees
Visionary People Leadership
● Team Building & Mentorship: Lead and mentor the IT team, fostering a culture of
ownership, curiosity, and relentless improvement.
● Coaching & Development: Go beyond performance evaluations to actively coach team
members, identify their career development needs, and provide guidance to help
them reac

📌 Incred It Lead Bengaluru
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📍 Bengaluru