Job Family :
User Support (India)
Travel Required :
None
Clearance Required :
None What You Will Do :
Guidehouse is looking for an IT professional with experience providing technical support in a fast-paced, service-oriented setting. As part of the Guidehouse Service Desk team, this individual will work closely with other IT professionals to resolve technical issues and provide essential services to Guidehouse employees working in over 60 offices and remotely around the globe.
The role will include offering in-office A/V Meeting support in Chennai & other office locations physically or remotely by providing support & travelling to offices. You will promote the use of and provide users training on our A/V technology as well as ensure the technology is in working order, assist users with connecting to the technology, and troubleshoot the A/V Systems. You will also act as a Tier 2 Service Desk support agent, resolving issues using your skillset and our extensive Knowledgebase for solutions to common problems, troubleshooting recent or infrequent issues,



and documenting newly found technical scenarios work arounds. Being successful will also be dependent on your ability to team with other GH IT staff, including our highly technical engineering team, as well as interact with our Leadership.
These duties will be performed in a highly qualified manner, utilizing your excellent verbal and written communication skills

Essential Job Functions
Be a Microsoft Teams and Collaboration evangelist for Logitech, Microsoft Teams and other Collaboration technologies.
Provide training sessions to demonstrate and teach users how to use the full spectrum of Logitech equipment.
Communicate collaboration technology in an engaging and “storytelling” type manner.
Operate, maintain, troubleshoot, and upgrade video conferencing equipment. Work with 3rd party vendors to troubleshoot issues and perform root cause analysis for failed cases.
Conduct daily A/V equipment audits and main

📌 Senior Service Desk Engineer Chennai
🏢 Guidehouse
📍 Chennai