About the job
Our Team:
Sanofi's Saath 7 is a structured patient support program designed to enhance diabetes management after patients are prescribed Sanofi’s product. The initiative focuses on providing patient education, and defined patient support to improve patient outcomes.
Main responsibilities:
Program Implementation and Execution:
Execute and oversee PP operations in alignment with organizational SOPs, code of conduct, compliance frameworks and country regulations. Develop and drive regional strategies to optimize patient enrollment, adherence, and overall program efficiency. Ensure seamless coordination with third-party service providers to deliver quality patient support. Regularly evaluate program impact and implement necessary improvements. Report to the Sanofi Patient Solutions Lead and they are regionally based. Serve as the primary point of contact for patient support initiatives in the region, ensuring seamless delivery of services to enhance patient experience and outcomes.
Patient Interaction and Support:
Oversee the PP service provider's patient support,
ensuring timely and effective support. Guide counselors in delivering disease education, medication adherence information, and lifestyle modifications as permissible. Foster smooth communication between patients, caregivers, and healthcare specialists to enhance patient experience and adherence. Coordinate patient programs across multiple therapy areas, ensuring consistent implementation of support services and adherence to protocols.
Stakeholder Management:
Establish and nurture partnerships with key stakeholders, including HCPs, to enhance program reach and credibility. Work cross-functionally with internal teams (e.g., medical team, PSL, PSM , Regulatory, PV) and PP service provider to ensure regulatory compliance and program alignment with medical and quality standards.
Operational Management:
Supervise aggregate data tracking and ensure comprehensive reporting in line with compliance manda