Life @ AP+:
We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.
We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.
The Purpose:
The purpose of the Customer Enablement Manager role is to lead the end-to-end customer onboarding and change experience for organisations adopting AP+ products, services and payment scheme participation.
The role ensures onboarding and change activities are delivered efficiently, compliantly and in line with customer service standards. It is responsible for coordinating stakeholders, developing onboarding and hypercare plans,



managing dependencies and risks, and translating customer, scheme and regulatory requirements into consistent operational practices that drive successful customer outcomes and continuous service improvement.
This role is responsible for:
Lead end-to-end customer onboarding, transition and hypercare activities through to successful BAU handover.
Deliver a customer-centric onboarding experience that reflects AP+ service standards and the complexities of the payments ecosystem.
Translate commercial agreements, product commitments and scheme requirements into coordinated onboarding and change delivery plans.
Act as the primary point of coordination between customers, schemes and internal stakeholders, managing dependencies, issues and escalations.
Coordinate onboarding and member change activities across customers, internal teams, schemes and third-party providers to achieve timely outcomes.
Ensure onboarding activiti

📌 Customer Enablement Manager Prayagraj
🏢 Australian Payments Plus
📍 Prayagraj