Position Summary As a Customer Support Specialist, you serve as the first point of contact for MyAdvice clients.
This role is responsible for resolving high-volume support requests efficiently while delivering exceptional customer service.
You will handle the majority of incoming tickets—answering questions, assisting with easy website updates, guiding clients through platform features, and ensuring requests are properly triaged and escalated when necessary.
This role requires strong communication skills, attention to detail, and the ability to balance speed with accuracy in a rapid-paced environment.
Shift & Work Schedule This role supports our US operations. The selected candidate will be assigned one of the following schedules based on business needs: Available Shifts (IST): 6:30 PM – 3:30 AM 10:30 PM – 7:30 AM Available Work Weeks: Sunday – Thursday Monday – Friday Tuesday – Saturday Significant: Candidates must be willing to work any of the above shifts and workweek combinations as assigned.




The assigned schedule will be considered the employee's regular working schedule.
Essential Duties Manage and resolve incoming support requests via ticketing system, phone, and email Close 100+ tickets per week while maintaining quality standards Answer inbound calls and assist clients in real-time Assist with easy website updates (text edits, image swaps, basic changes) Guide clients through platform features and functionality Clearly explain technical concepts in non-technical language Identify issues that require escalation to Tier 2 Document all interactions thoroughly in ticketing system Maintain a high level of professionalism and empathy Collaborate cross-functionally with internal teams Required Skills & Experience 1+ year in high-volume customer service or technical support Experience using support ticketing software (Zendesk preferred) Robust written and verbal communication skills Ability to multitask and manage high ticket volume Basic understanding of CMS plat

📌 Customer Support Specialist Bengaluru
🏢 MyAdvice
📍 Bengaluru