As the Customer Service Liaison Officer, you will manage pre-contract administration, coordinate client communications, and support a smooth sales and pre-construction process. You will act as a key client contact, working with internal teams to ensure all documentation, appointments, pricing, and presentations are completed accurately and on time. A key focus will be building solid client relationships, delivering clear communication, and confidently presenting contracts in person.
Coordinate sales and pre-contract documentation
Manage job file setup and workflow administration
Maintain strong client communication throughout the pre-construction process
Schedule and coordinate appointments and meetings
Liaise with internal departments regarding plans, pricing, and project updates
Deliver qualified pre-contract presentations and contract support
Complete post-meeting administration and follow-up tasks
Ensure all processes are managed accurately and within required timeframes
Previous experience in a pre-contract, sales coordination, project administration,



or client liaison role within the residential construction industry
Exceptional client communication and relationship management skills
Strong technical knowledge of residential construction and pre-contract processes
Confidence presenting contracts and explaining detailed information clearly to clients
Excellent organisation skills and high attention to detail
Ability to manage multiple clients and projects simultaneously
Strong collaboration and stakeholder management skills
A target-focused mindset with the ability to work toward monthly KPIs
Solid computer literacy across Microsoft Office and document management systems
Prospect to join a leading luxury residential builder
Brisbane CBD office location
Supportive and collaborative team culture
Growth opportunities and long-term development opportunities

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📌 Claims Service Officer Liaison Prayagraj (India)
🏢 Brunel
📍 India