Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 qualified experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.
Role Summary
This position requires an experienced Level 3 Systems Engineer to provide expert-level technical support, infrastructure management, and escalation services across complex client environments. Working remotely as part of a distributed operations team, you will be responsible for designing, implementing, troubleshooting, and optimizing enterprise IT infrastructure, including Windows Server, Microsoft 365, Azure, virtualization platforms, Active Directory, storage, backup solutions, and enterprise networking. You will also serve as the highest technical escalation point for Level 1 and Level 2 engineers, driving root cause analysis, automation,



and long-term infrastructure improvements.
Key Responsibilities
• Resolve escalated issues related to servers, storage, and virtualization from Level 1 and Level 2 teams.
• Standardize and optimize server and infrastructure configurations across customer settings.
• Configure and maintain Active Directory, DFS, DNS, DHCP, NTFS permissions, Group Policy, and backup solutions.
• Manage VMware, Hyper-V, NSX, clustering, HA, and virtual networking.
• Administer storage systems including LUN/Datastore creation, iSCSI connections, and host mapping.
• Document SOPs, configuration baselines, and architecture blueprints.
• Collaborate with network and security teams.
• Automate provisioning, patching, and monitoring where possible.
• Mentor junior engineers.
• Support Tiger Team projects and other assigned initiatives.
Skills & Qualifications
• Robust experience with Connec

📌 Level 3 Systems Engineer – Data Centre Bengaluru
🏢 Anovia
📍 Bengaluru