Client - CGI.
Exp - 6 - 9 years

Location - Blr /Chennai / hyd
Designation- BMC Helix.

Role Overview
We are looking for BMC Helix ITSM specialists across levels to design, develop, integrate, and support enterprise Digital Workplace and ITSM solutions. The role will involve Helix ITSM configuration, workflow development, CMDB, integrations, reporting, and automation, with senior resources leading architecture and stakeholder engagement.

Key Responsibilities
Configure and customize BMC Helix ITSM modules: Incident, Change, Problem, SRM, SLA.
Develop and enhance Smart IT, Digital Workplace, and Smart Reporting dashboards.
Design and maintain CMDB, CI relationships, service mapping, and reconciliation.
Build and manage integrations using Helix Integration Studio, REST APIs, and middleware.




Implement automation and AIOps use cases for event correlation and self-healing.
Develop executive and operational dashboards including SLA, XLA, and service health.
Perform troubleshooting, performance tuning, upgrades, and L3 support.
For Senior roles: lead solution design, architecture, mentoring, and stakeholder management.
Experience with CMDB, Service Mapping, and CI governance.
Integration experience using Helix Integration Studio and REST APIs.
Exposure to Automation, AIOps, and Executive Dashboards.
Excellent communication and documentation skills

📌 Bmc Helix Cgi Bengaluru (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India