Major Responsibilities:
Lead entire West region service operations & service sales activities.
Responsible for generation of service revenue as per KRA targets through AMC, CAMC, R&S;, O&M; contracts, Spare, Repairs & Refurbishments etc.
Installation & commissioning of Testing Machines.
Ensure all complaints ( wty & out of wty ) resolved on time.
Ensure all machines under contract are calibrated with relevant standards and procedures with in scheduled time.
On time renewals & performing of AMC & Calibrations of all machines.
Ensure all current machines are taken under AMC / Calibration after completion of warranty.
Trouble shooting of the electronic problems at it's component level.
Ensure all NABL related activities are followed & completed on time.
Maintain all records related to machines.
Maintaining calibration equipment, other tools in valuable condition to operate & standard calibrator Calibrating timely.
Follow up with the service sales executive to get the timely submission of spares, consumables and accessory proposal to the customers.




Generate & convert enquiries into the PO for upgrade of testing machines.
Manage all the administrative operations including preparation of the High Value enquiry Quotations, Vendor Purchase Orders & Costing Sheets.
Providing the Monthly, Quarterly & Annual Service projection of booking & billing orders.
Responsible for the building relationship with customer to provide excellence customer satisfaction, by informing to the customer of other product lines when available.
Ensure customer queries, complaints, billing, payment and service requests are resolved on time.
Building long time successful relationships with the key customers.
Collaborate with OEM for spare parts & supply to maintain less breakdown time.

KRA’s
Total Booking & Billing achievement against target.
AMC growth YoY (by quantity and value).
Warranty to AMC conversion rate.
AMC renewal rate.
DBO within the target.
Up-to-d

📌 Territory Manager – Material Testing Machines Pune
🏢 Antal International
📍 Pune