Who we are

About this Role
We are seeking a detail-oriented Credit to Collections Analyst to manage outbound customer interactions and ensure timely resolution of outstanding balances. This role demands solid communication skills, a customer-centric approach, and the ability to handle sensitive financial data with discretion. The individual will be responsible for updating account records, coordinating with internal teams, and driving improvements in cash flow through productive collections processes.

What you’ll do
Conduct outbound calls to customers with outstanding balances and resolve queries. Document customer interactions and update account information accurately. Collaborate with internal teams such as Treasury, AP, and local markets to resolve issues. Prepare and analyse reports including daily cash positions, debtors ageing, and AR reconciliations. Support audit requirements and ensure compliance with internal controls.



Drive improvements in Days Sales Outstanding and reduce revenue leakage. Apply smart automation and Lean/Six Sigma techniques to optimise processes. Engage in stakeholder management and maintain transparent communication. Adhere to KPIs, TATs, and AR policies while contributing to team objectives.
Who you are
Holds a , Master’s in Finance, or Diploma in Finance. Experienced in AR Customer Collections and basic accounting principles. Proficient in Microsoft Excel and ERP systems (SAP). Solid analytical and problem-solving skills. Effective communicator with both verbal and written proficiency. Understands B2B customer dynamics and debt collection processes. Familiar with telecom industry operations and AR forecasting tools. Demonstrates a proactive, collaborative, and customer-obsessed mindset aligned with the Vodafone Way.

📌 Senior Executive Credit To Collection Analyst Pune
🏢 Vodafone
📍 Pune