Assistant Manager Hyderabad Telangana, North Carolina, United States **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Hyderabad-Telangana/Assistant-Manager_26016710) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Hyderabad-Telangana/Assistant-Manager_26016710) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Hyderabad-Telangana/Assistant-Manager_26016710) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Hyderabad-Telangana/Assistant-Manager_26016710) **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview*** Loan Servicing Operations supports existing Commercial Lending products and services (Syndicated & Bilateral Loans). These services include updating customer and loan information, responding to client and business partner enquiries, managing financial and non-financial transactions, generating bills and invoices, and providing customer support and general maintenance through the life of the loan. **Job Description*** Dedicated Servicing Team (Agented/Part-bought) supports Syndicated Loans servicing both 'As 'Agent' and in 'Part-bought' lender capacity, mainly for US region relationships.



People Managers play a vital role in managing large teams of servicing/processing associates as mentors, problem-solvers, and performance boosters. **Responsibilities*** + Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements + Respond to Escalation emails from internal partners & business contacts + Partner with the teams and facilitate prioritization of work as per business need + Ensure and drive strong process controls and governance around SLA and metric management + Interact and build rapport with Business Partners & stakeholders + Engage key stakeholders across levels and work through building agreement across solutions + Approve high value transactions as per agreed 'Delegation of authority' + Identify and suitably escalate risk issues or controls gaps, work towards risk mitigations through controls enhancements and create a risk proactive team culture, following the risk framework all through. + Adopt an innovative approach to work and continuously identify and highlight process improvement opportunities + Ability to analyze data and come up with strategies of effective capacity utilizations + Understand and review global regulatory/compliance policies and identify controls + Provide Subject Matter Expertise and Guidance to the team + Coach and train seasoned SMEs to create adequate backups. **Requirements*** **Education*** + B Com, M Com, MBA (graduation in finance stream) **Experience Range*** 5-10 Years of relevant experience **Foundational Skills*** + Business Process Excellence - Quality Assurance & Management, SOP Writing/Update Sharing, Process Map Creation ¦ Expert + Operational Risk - Inadequate or failed internal processes, people, and systems or from external events ¦ Advanced + Reconciliation - Understanding on GLs, Past dues etc. ¦ Advanced + Commercial & Business Banking Lending - Basic Overview, Credit Product Knowledge, Loans Life Cycle & Credit documents ¦ Advanced + Loan Servicing (Bilateral and Syndication) - Overview, types of Facilities, roles of different parties, Advances, Payments, Pricing Change, Renewals/Rollovers, Conversions, Fees, LCs, and Loan Maintenance ¦ Advanced + Issues, Risks and Control Enhancements - Identification, documentation, monitoring, escalation and timely resolution of issues, risks, and controls ¦ Advanced + Versatile and Open-Minded ¦ Expert + Positive Impact and Influence ¦ Expert + Developing Others ¦ Expert + Active Listening ¦ Expert + Attention to Detail ¦ Expert + Analytical Thinking ¦ Expert + Critical Thinking ¦ Expert + Communication Skill - Verbal/Written ¦ Expert + Design Thinking ¦ Expert + Process re-engineering skills ¦ Expert + Customer Focus ¦ Advanced + Stakeholder Management & Network/Relationship Building ¦ Advanced + Strive for Excellence/Change Management ¦ Advanced + Empathy/Managing Emotions - Emotional Intelligence ¦ Advanced + Inclusive Leadership/Manager and Leadership Effectiveness ¦ Advanced + Team Building ¦ Advanced + Entrepreneurial Initiative ¦ Advanced + Conflict Management ¦ Advanced + Interviewing Skills ¦ Advanced + Negotiation Skills ¦ Advanced + MS Office (Excel, Word, PowerPoint) ¦ Advanced + Business Analysis (Translating business requirements into technical specs) ¦ Advanced + Process Mapping Tools - MS Visio, Aris etc.



¦ Proficient **Desired Skills*** + Overview & Navigation of Loan IQ ¦ Expert + Overview & Navigation of Clearpar ¦ Expert + Banking & Markets Knowledge - Closing & Settlements, Loan Trade Servicing & Assignments, Primary & Secondary Markets ¦ Advanced + Global Payment Product/Ops knowledge - Wire Transfer, Direct Debit, ACH, Swift etc. ¦ Advanced + Robotics - Reporting, Monitoring and Governance ¦ Proficient + Functional knowledge of AI/ML tools ¦ Proficient + Multi-Tasking ¦ Advanced + Building Your Personal Brand ¦ Advanced + Abstract Reasoning/Thinking ¦ Advanced + Project Management - Agile, DMAIC, DFSS etc. ¦ Advanced + Numerical Ability ¦ Proficient + Collaborative Training & Communication Tools - Ex: Cisco WebEx, MS Team, Skype, Zoom etc. ¦ Advanced + Overview & Navigation of WorkFusion ¦ Proficient + Data Management & Dashboard Tools - Tableau, Alteryx, SharePoint etc. ¦ Proficient + Project Management Tools - Jira, Confluence, JMP, Minitab etc. ¦ Proficient **Work Timings*** + 06.30 PM - 03.30 AM (US Region) + 07.30 PM- 04.30 PM (US Region) **Job Location*** Hyderabad Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) "** poster. **View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

📌 Assistant Manager (Hyderabad)
🏢 Bank Of America
📍 Hyderabad