Description GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon's customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment. Key job responsibilities - Hands on and in-depth knowledge of AR process - Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound - Work with cash application team to apply payments timely & accurately - Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared - Provide accurate forecasting of collection promises - Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections - Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team,



and recommend appropriate exit paths - To be highly customer obsessed and ensure delivering a positive customer experience on every interaction - Assist in streamlining and improving the accounts receivable process by identifying areas of improvement - Meet all the productivity related goals on a monthly basis Knowledge & Skills/ Business Acumen/ Education & Experience - Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field - 5-7 years of relevant experience in Accounts Receivables - Valuable ability to communicate internally and externally - Good ability to take initiative and self- start when necessary - Proven ability to develop new ideas and creative solutions - Proven ability to work successfully in an ambiguous workplace - Proven ability to meet tight deadlines and prioritize workload - Fluency in Microsoft Excel is a must Basic Qualifications - 1+ years of finance experience - 2+ years of Accounts Receivable or Account Payable experience - 2+ years of applying key financial performance indicators (KPIs) to analyses experience - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills - Experience using data to influence business decisions - Experience in corporate finance including budgeting/planning, forecasting and reporting Preferred Qualifications - 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - Experience in TM1, Data Warehouse and SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

📌 FinOps Specialist - AR, Retail & Debit Balance collection (Hyderabad)
🏢 Amazon
📍 Hyderabad