Description

Every one of our Operations Team Care Professionals represents the American Express Brand. They take their work personally because they’re more than a friendly voice, they’re problem solvers and relationship builders. The people you’ll work with, and the customers you’ll care for, value your passion and unique personality as much as we do. We manage the customer relationship with the bank by managing everything from updating addresses to processing applications.

Responsibilities
Managing and processing New Banking products applications
Servicing Clients through Inbound/Outbound calls , Shift timings -24×7 Rotational.
Ensure established compliance measures are met when completing set-up and maintenance of accounts.
Check against incoming Banking Products Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements.
Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center workplace.
Document necessary account information and offer solutions that benefit the customer and our business.
Maintain acceptable performance standards.




Error free, Effective and productive processing of applications.

Qualifications

Minimum Qualifications
Bachelor’s degree
Not more than 5 years of difference between highest education degree completion date and joining date
Should not have enrolled in any prior Government Apprenticeship programs
Strong attention to detail and accuracy
Good communication and interpersonal skills
A willingness to learn and adapt to new tasks and challenges

Preferred Qualifications
Proficiency in basic computer applications (e.g., Microsoft Office Suite)
Ability to work effectively in a team environment

Compliance Language

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviours, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

Versatile working model with hybrid, onsite or virtual arrangements depending on role and business need

Career development and training opportunities

📌 Apprentice Banking And Business Blueprint Gurugram
🏢 American Express
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