T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Excellent Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems.
As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.
Job Description
Key Responsibilities
Implement automated workflows for creation and maintenance of Configuration Items (CIs) from requests, ordered catalogue items, and other sources.
Apply and enforce the Common Service Data Model (CSDM) for both service and technical CIs.
Record and maintain CIs in T-Systems standard CMDBs (ServiceNow, HP AM CDS, ITSM2).
Support CI data maintenance and reconciliation procedures to ensure accuracy and completeness.
Develop, update, and maintain process documentation and Work Instructions (WI), including definitions of mandatory fields, relationships, and reconciliation procedures.
Establish data quality checks and implement corrective actions and continuous improvement measures.
Enhance ServiceNow ISP service req
📌 Configuration Management Pune
🏢 T-Systems ICT India
📍 Pune
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