ABOUT THIS ROLE
Pivotree is an AI-first company using cutting edge models from Gemini, Claude Claude/CoWork etc. We use AI to automate and augment our workflows, develop recent products and find new ways of doing business. All employees use AI every day in their day to day work as well as part of teams improving our business.
As a Software Engineer in our Managed Services practice, you will own end-to-end support for global commerce clients on Fluent Order Management, bringing technical depth and sound judgment to every problem you solve.(More about about the company and the role )

RESPONSIBILITIES
Serve as primary support consultant for medium-to-large customers on Fluent Order Management, owning incident resolution end-to-end.Analyse and troubleshoot moderately complex post-implementation issues; identify root causes and resolve or escalate with explicit reasoning.Participate in client incident management processes and adhere to defined SLAs.Automate application monitoring to manage day-to-day OMS activity and maintain system health.Define client requirements,



develop delivery plans, and write and review test scripts for enhancements.Track operational trends and identify areas for improvement; share findings with the team.Maintain runbooks and a knowledge base to streamline incident resolution.Communicate clearly with ecommerce teams, business partners, and IT stakeholders on root cause and resolution.Work flexibly across rotational shifts and provide on-call support as required.

WHAT GOOD LOOKS LIKE
Analysis: Probes beyond the obvious; seeks more data before drawing conclusions in all work they performCustomer Orientation: Seeks the underlying need, not just the surface ask.Decisiveness: Chooses between alternatives without delay.Organising Work: Plans short-term work with explicit milestones.Working with Others: Solicits input and values others' expertise.Developing Others : Gives clear instruction to juniors and verifies their understanding.Initiative : Acts without b

📌 Software Engineer Mumbai
🏢 Pivotree
📍 Mumbai