**Key Responsibilities** **Guest Service** + Welcome guests with a warm, friendly, and qualified attitude. + Perform efficient check-in and check-out procedures. + Verify guest reservations and identification. + Provide accurate information about hotel facilities, services, and local attractions. + Handle guest inquiries, requests, and complaints promptly and professionally. + Ensure guest satisfaction throughout their stay. **Reservations** + Process room reservations, amendments, cancellations, and walk-ins. + Maximize room occupancy through effective room allocation. + Promote hotel services and loyalty programs (IHG One Rewards). + Upsell room categories and hotel services whenever possible. **Cashiering** + Handle cash, credit card, and digital payment transactions accurately. + Prepare guest bills and ensure accurate posting of charges. + Balance cash float and shift reports. + Follow hotel cash handling and financial procedures. **Communication** + Coordinate effectively with Housekeeping regarding room status. + Liaise with Engineering for maintenance requests. + Communicate guest preferences and special requests to relevant departments. + Maintain proper shift handover. **Guest Relations** + Build positive relationships with guests. + Recognize repeat and VIP guests. + Resolve guest complaints following the service recovery process. + Maintain confidentiality of guest information. **Administrative Responsibilities** + Maintain accurate guest records in the Property Management System (PMS). + Update room status and reservation details. + Complete daily reports and shift checklists.



+ Ensure compliance with hotel SOPs and IHG brand standards. **Safety & Security** + Follow hotel safety, fire, and emergency procedures. + Verify guest identity before issuing room keys. + Report suspicious activities immediately. + Ensure compliance with data privacy and security policies. **Required Skills** + Excellent communication skills. + Strong customer service orientation. + Positive attitude and professional grooming. + Good problem-solving ability. + Basic computer knowledge. + Familiarity with PMS (Opera preferred). + Ability to work in rotational shifts. + Team player with strong interpersonal skills. + Good English communication (additional languages are an advantage). **Qualifications** + Graduate or Diploma in Hotel Management or Hospitality. + 0-2 years of experience in Front Office or Guest Relations (freshers may also be considered). Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

📌 Guest Service Associate Front Office - Holiday Inn Express Chennai OMR Thoraipakkam (India)
🏢 IHG
📍 India