Job Description:

Eligibility Criteria:

- Any Graduate, BE, B.Tech
- Must have sound knowledge on Managing the Storage for VM Ware, Citrix, AWS, Azure and other Cloud technologies
- Certified Data Management Administrator (NCDA), EMC Proven Professional Certification (EMC), and NetApp Certified Data Administrator, ONTAP.
- Certifications like MCSE, MCSA, and/or various UNIX certifications are a plus.
- Exposure with other Cloud Services e.g., Azure/AWS/Google would be an added advantage
- 4-6 Years of work experience Managing Storage and Backup
- Flexible to work in a 24/7 Environment

Principal Responsibilities:

- Monitors, escalates, and re-mediate NAS & SAN device/application {access, performance, events} alerts to identify/ potential incidents
- Provide storage provisioning for NAS/CAS/SAN systems
- Providing Level 2/3 DAS, SAN, NAS Configuring and administering support and expertise as it relates to the storage environment as needed
- Implement, maintain, monitor, performance tuning and upgrade Network Attached Storage (NAS) environment
- Storage Array/NAS Performance Tuning
- Requires expertise with the design, configuration, and administration, tuning, optimizing, and troubleshooting for NFS/CIFS protocol on NetApp and EMC Isilon storage arrays
- Analyze backup software performance and monitoring of scheduled backups to ensure success or take remedial action for failures
- Configure backup policy for new backup clients.
- Manage storage and backup policy changes through the change request process & provide status reports to the relevant parties.
- Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Manage and support Storage systems, including vulnerability remediation, capacity management, configuration management, provisioning, and zoning of new servers using SAN switches.
- Ensure service levels meet requirements. Propose and implement action plan when required.
- Expected to work during off-peak hours on system activities (e.g.,



patching, upgrade, plant shutdown)
- Identify, research, and resolve technical problems
- Be able to effectively operate within set guidelines, policies, procedures, and able to execute instructions with minimal supervision
- Initiate improvements in tools, requirements gathering, processes, and people
- Providing Level 2/Level 3 support and troubleshooting to resolve issues
- Providing Support to Level 1 and Level 2 Engineers
- Handling Customer escalations and taking ownerships of Complains
- Providing RCA and Cases analysis whenever required
- Managing Trainings for existing and new team members
- Preparing Weekly, Monthly, Quarterly reports and share with the Upper management and Clients

Required Technical Skill Set

- Experience with data migrations from one environment to a new one and experience with building migration plans with the customer. Must also have experience with the documentation of these migrations.
- Proficient on any Scripting Language e.g. Python, PowerShell
- Expertise in Storage management (NAS, CIFS, NFS & S3)
- Require exposure to vendor technologies like, IBM/Hitachi/HP/Dell Storage etc.
- Working knowledge of Enterprise clustering technologies.
- Knowledge on monitoring tools e.g. N-Central N-able, PRTG, Opsramp and ServiceNow
- Hands on experience in configuring and managing the RAID Groups, Storage pools and Storage tiering
- In-depth understanding on SAN fabric, Virtual Fabric (VSAN), FCIP Configuration management and Host to SAN connectivity.
- Knowledge on configuring SAN Switches, adding new switch to an existing fabric (ISL ICL), merging switch fabrics, Trunking, Switch Migrations Code upgrades




- Experience in working with multiple vendors to resolve complex technical problems
- Ability to perform Root Cause Analysis on storage issues
- Able to assist Team Members, Mentor New Joiners in the team and Perform as an Individual Contributor
- Ability to understand Business requirements translate them into technology solutions, Implement Best Practices
- Ownership of Infrastructure and responsible for service uptime / availability
- Prepare / Maintain SOPs and Operational Run books, follow ITIL processes - Incident management, Problem management, Change management, Performance management, Capacity management, Configuration availability management activities
- Participate in Change release management
- Plan Implement routine, normal complex changes
- Participate in CAB and TAB
- Deep familiarity with NAS and Object Storage Architecture and enterprise class storage arrays, server infrastructure, and backup solutions.
- Design, deliver and maintain storage solutions for VMWare/VDI deployment worldwide as well as a adaptable scale-out storage solution for high performance grid based (HPC) server farm
- Knowledge of overall backup and storage design and related issues
- Strong knowledge on backup software technologies
- Knowledge of overall backup and storage design and related issues
- Maintains and monitors backup servers
- Performs daily routine maintenance, review Backup status
- Ensures regular reporting to management regarding performance and service levels of Backup systems, to inform responsible management about major deviations and/or corrective actions

Behavioral Skills

- Excellent verbal & written Communication skills
- Should have excellent customer handling & listening skills
- Strong analytical skills
- Strong problem-solving skills
- Change Management & negotiating skills
- Quick decision maker and fast learner
- Experience in handling multiple tasks
- Very organized and team player
- Result Oriented & able to deliver within timelines

📌 Sr Engineer - Virtualization / Storage & Backup (Gurugram)
🏢 Mancraft Consulting
📍 Gurugram