- Sales & Lead Management: Make frequent outbound calls to prospect, qualify leads, present product/service perks, and convert inquiries into sales.
- Customer Engagement: Understand customer needs, address concerns, resolve issues, and build strong relationships to ensure satisfaction and repeat business.
- Target Achievement: Consistently meet or exceed monthly and quarterly sales goals and performance metrics.
- Database & Reporting: Maintain accurate customer records, update CRM software, and provide regular reports on sales activities and market feedback.
- Product Expertise: Develop comprehensive knowledge of all products/services to effectively pitch and answer questions.
Skills & Qualifications
- Experience: Proven experience in telesales,
telemarketing, or a similar phone-based sales role.
- Communication: Excellent verbal communication, persuasion, negotiation, and active listening skills.
- Attributes: Persistent, results-driven, self-motivated, resilient (able to handle rejection), and a strong team player.
- Technical: Familiarity with CRM software (e.g., Salesforce) and basic computer skills.
- Education: High school diploma required; Bachelor's degree is often preferred.