- Handle and resolve customer complaints related to real estate projects.
- Maintain accurate records of grievances and follow-up actions.
- Coordinate with internal departments (sales, legal, CRM, projects, etc.) for timely resolution.
- Ensure all customer concerns are addressed as per company policy and RERA guidelines.
- Provide regular updates to customers on the status of their issues.
- Analyze recurring issues and recommend process improvements.
- Support in possession and handover processes, ensuring customer satisfaction.
Desired Profile / Criteria / Skills :
Key Skills:
- Solid communication and interpersonal skills
- Conflict resolution and negotiation abilities
- Customer-centric mindset
- Familiarity with real estate processes and documentation
- Knowledge of CRM tools and grievance redressal systems
- Understanding of RERA guidelines is a plus
📌 CRE for A leading Luxury Real Estate Developer (Mumbai)
🏢 Resource Advisory junction
📍 Mumbai
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