Description
Understanding of Insurance Finance and Accounting
Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling.
Works towards maximizing cash inflows & reducing bad debts.
Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis
Timely updates of process changes in SOP’s
Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
Ensure fair methods are used to collect outstanding balance on the account

Responsibilities




Have basic insurance and accounting knowledge and working knowledge of Accounts Receivables
Valuable understanding on cash posting and suspense handling
Ability to perform tasks by Standard Process DTPs and ensure to meet process SLA's
Good Communication Skills (Verbal and Written)
Valuable knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
Ability to prioritize & multi-task and exhibits meticulous attention to detail
Ensure that the assigned targets are met in accordance with SLA and Internal standards.
Solid team-working ability and interpersonal skills

Qualifications

Bachelor in any field excluding B-tech.

📌 Exl Job 5000561 Noida
🏢 EXL
📍 Noida