Roles and Responsibility
Handle customers queries via calls or chat/ensure customer satisfaction by resolving issues promptly/Maintain and update customer recordsvas required.
Respond to customer inquiries and resolve issues professionallyand courteously.
Provide accurate information about products or services tocustomers.
Build solid relationships with customers through regularfollow-ups and proactive issue resolution.
Collaborate with internal teams to resolve complex customercomplaints.
Maintain high product knowledge to effectively supportcustomers.
Identify prospects to upsell or cross-sell products orservices based on customer needs.
📌 Customer Care Associate Punjab
🏢 KABALIKRUT GROUP
📍 Punjab
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