Provide Level 2 application support for business-critical systems and applications.
Investigate, analyze, and resolve production issues within agreed service levels.
Perform detailed SQL Server data analysis to identify data inconsistencies, performance issues, and application defects.
Execute controlled data fixes and corrections in production settings following established change management procedures.
Conduct root cause analysis (RCA) for recurring incidents and recommend preventive measures.
Monitor application health and proactively identify potential issues before they impact business operations.
Collaborate with development teams to troubleshoot complex issues and facilitate resolutions.
Raise, track, and coordinate code change requests when application fixes require development intervention.
Validate fixes and support deployment activities to ensure successful implementation.
Maintain incident records, problem logs, knowledge base articles, and support documentation.
Work closely with business users, stakeholders, and technical teams to understand issues and provide timely updates.
Participate in on-call support and critical incident management activities when required.

📌 Executive It Kerala
🏢 Malabar Gold And Diamonds
📍 Kerala