31 Jul
|
Cyklon India
|
Delhi
31 Jul
Cyklon India
Delhi
Role & responsibilities
Managed end-to-end customer support .
Collect, organize, and maintain customer interaction data .
Analyze customer feedback, warranty claims, and support cases .
Prepare periodic reports on customer satisfaction, common service requests, product-related concerns, and complaint resolution metrics.
Coordinate with the operations, logistics, and technical teams .
Provide product knowledge and technical guidance on call.
Contribute to the development of customer support processes, FAQs, and knowledge resources .
📌 Customer Success Manager Delhi
🏢 Cyklon India
📍 Delhi