Duties and Responsibilities
Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management
Daily cash collection / updating and deposition Checking and updating agency/branch walk-in collection.
Cross selling the insurance and other products to walk in customers
Cash Customer Service /NPS and Audit Queries
Service branch maintenance and control
Consistent increase in penetration of CDM/Kiosk
Manage escalations with teams (Centralize/HO) for end to end resolution
Petty cash management
Maintain minimal errors in audit report published by HO.
Required Qualifications and Experience
"
Understanding of cash customer service related processes and policies.
Graduate/Post graduate fresher/with experience
Ability to work independently and towards deadlines.
Effective oral and written communication skills"
📌 Senior Executive Operations And Service Maharashtra
🏢 Bajaj Finance
📍 Maharashtra
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