Key ResponsibilitiesSales Responsibilities
Contact and follow up with inbound and outbound leads.
Qualify prospects and convert inquiries into sales opportunities.
Explain company services, pricing, and offers to potential customers.
Maintain accurate customer records and sales pipelines in the CRM system.
Coordinate with the sales team to ensure timely lead closure.
Achieve monthly lead conversion and revenue targets.
Conduct regular follow-ups with prospects through calls, WhatsApp, and emails.

Customer Support Responsibilities
Resolve customer queries and concerns through calls, emails, and chat.
Ensure timely issue resolution and maintain high customer satisfaction.
Handle customer complaints professionally and escalate issues when required.
Build and maintain long-term relationships with customers.
Coordinate with internal teams to ensure smooth service delivery.
Collect customer feedback and identify prospects for service improvement.
Maintain complete records of customer interactions in the CRM system.





Required Skills & Qualifications
Bachelor's degree in any discipline.
1–3 years of experience in CRM, Sales, Customer Support, or Inside Sales.
Excellent verbal and written communication skills.
Solid persuasion and negotiation abilities.
Customer-centric approach with solid interpersonal skills.
Good knowledge of CRM software, MS Excel, and Google Sheets.
Ability to multitask and work in a target-driven environment.
Strong follow-up and problem-solving skills.
Positive attitude and willingness to learn.

Preferred Skills
Experience with CRM tools such as Zoho CRM, Salesforce, HubSpot, Freshsales, or similar platforms.
Knowledge of lead management and sales funnel processes.
Basic reporting and MIS preparation.
Familiarity with WhatsApp Business and email communication.

Key Performance Indicators (KPIs)

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Relationship Manager Crm Indore
🏢 The Art of Business
📍 Indore